Fix HP Printer Not Connected Issue in Windows 10


Fix Hp Printer Not Connected issue in Windows 10 by following this ultimate guide. Make sure that you follow every step carefully and try not skipping, as every step is related to each other.

Windows 10 regular updates come with significant improvements to fix existing bugs and improve security; however, in many cases, as reported by Windows 10 users, it messed up their computer after an update.

Some of the familiar Windows 10 issues after an update includes a slow computer, auto-shutdown problems, computer lags in performance, and external devices like USB or a printer get automatically disconnected from the computer.

If you are using an Hp Printer and you are having the same “Hp Printer not connected” issue on Windows 10 operating system, then there can be several reasons why it has been automatically disconnected from the pc/laptop.

Common Reasons for Hp Printer Not Connected Problem

Hp Printers can run for a long time without causing any troubles, but as it is a machine, it can also stop working entirely without giving any warnings. One of the most common problems with Hp Printers is connection issues. The reason why Hp Printer does not connect problems happens are: –

  1. Windows Updates
  2. Wi-Fi or internet connection problems
  3. Outdated Drivers
  4. USB malfunctioning
  5. Not supported Printer Models

Above mentioned points are some of the reasons why the Hp Printer has connection issues in the first place. We’ve covered the solutions which you can follow to counter this one of the significant Hp Printer problems.

Solution 1- Verify the printer is compatible with Windows 10

You can check or confirm that your Hp Printer is compatible with Windows 10 devices like PC, Laptop, and Tablets. Most of the latest Hp Printers are compatible with Windows 10, and the drivers have also been updated to support Windows 10 OS.

To confirm that your Hp Printer is supported by Windows 10 go to this link Hp Printer – Windows 10 Compatible Printers and check whether your device support’s windows ten or not?.

Solution 2- Use Hp Print and Scan Doctor for Windows

Hp Printer and scan doctor is software which helps in identifying and fixing problems in Hp Printers. It is a free tool and can be downloaded on any Windows device to help solve printing and scanning issues with Hp Printers.

How to Download & Install Hp Print and Scan Doctor

  1. Download Hp Print and Scan Doctor. (Click on the link to download).
  2. Select ‘Yes’ or ‘No’ according to the situation when asked: “Does your printer display a status of offline or printer offline and the printer does not print?”
  3. Run HPPSdr.exe file on your computer.
  4. Once the program is installed, you need to select start.
  5. Let the tool find the connected Hp Printer connected on your computer through USB cable or a Wi-Fi network.
    • Turn the printer on and click retry if it is not listed.
    • For connection problem, follow the instructions inside the tool.
  6. Click on Next after selecting your printer.
  7. Next click ‘Fix printing’ or ‘Fix scanning’ option to fix the problem with the printer.
  8. Follow the onscreen troubleshooting option to fix Hp Printer not connected issue.
  9. The results are displayed with icons.
    • A checkmark means your printer passed.
    • A wrench means a problem was found and fixed.
    • The Exclamation mark means a test failed and was skipped
    • An X indicates the printer has a problem. Follow the instructions to fix it.

Solution 3- Unplug and remove the power cable and restart Hp Printer

Occasionally power cycling the Hp Printer device can solve the network and connection issue. Turn the printer off completely, remove the USB cables from the printer, and then disconnect the power cable from the power source.

  1. Turn off the printer
  2. Remove USB from both printer and computer
  3. Unplug the printer from the power socket
  4. Examine the USB cable to confirm it is in good condition
  5. Wait for 30 minutes
  6. Plug-in Power cable and connect the printer to the computer with a USB.
  7. Restart the Hp Printer

Solution 4- Fix the Print Spooler Service on Windows 10

The print spooler is an application in the Windows 10 operating system which manages all the printing task send from a computer to a printer. Fixing the print spooler can resolve the Hp Printer not connected message. To fix the print spooler follow the methods below: –

Step 1: –

  1. Save all the files on your computer.
  2. Open Control Panel on Windows 10
    • Type Control Panel inside the Windows 10 search box and select control panel.
    • Press the Windows Key + r from the keyboard and type control panel & click OK.
  3. Under Hardware and Sounds click View devices and printers.
  4. Right Click on your printer and click see what’s printing.
  5. On the top left click on the printer option and then click Cancel all the documents.
  6. Click on Yes to confirm.

Step 2: –

  1. Shut Down your printer entirely by pushing the power button.
  2. Open Services in your computer. Use the following method to open services.
    • Type Services inside the Windows 10 search box and select Services.
    • Press the Windows Key + r from the keyboard and type services.msc & click OK.
  3. Scroll down to the bottom of the services and find Print Spooler.
  4. Right-Click Print Spooler and select Stop.
  5. Navigate to C:\Windows\System32\Spool\Printers folder and delete all the files from inside it.
  6. If you are not able to navigate to the folder, try opening the run box by pressing the Windows key + r from the keyboard and then past the path C:\Windows\System32\Spool\Printers Click on Ok.
  7. Click on Continue and Delete all the Files.
  8. Shut Down your Computer.
  9. Confirm that the printer has been turned off for at least half an hour or more.
  10. Turn on the Hp Printer and Computer.
  11. Try to print anything from your computer and check if the problem persists.

Solution 5- Remove and Reinstall the printer

Remove the printer: –

  1. Click Windows icon on your computer.
  2. Select Settings.
  3. Click Devices.
  4. Click Printers and Scanners.
  5. Select your printer and click on Remove device.
  6. Click Yes to confirm.

Reinstall the printer: –

  1. Click Windows icon on your computer.
  2. Select Settings.
  3. Click Devices.
  4. Click Printers and Scanners.
  5. Click Add printers & Scanners.
  6. Choose your printer to install
  7. In case, the computer was not able to find the printer then select The printer that I want isn’t listed.
  8. Follow the on-screen instructions to reinstall the printer.

Solution 6- Use Printer Troubleshooting Option in Windows 10

Download and install the printing troubleshooter. It may fix Hp Printer not connect message issues on your printer. Download from this link Printer Troubleshooter.

  1. Once downloaded, open the file and click on Run.
  2. Select your printer and click on Next.
  3. Let the troubleshooter detect the problems on your Hp Printer.
  4. Follow the on-screen instructions to fix Hp Printer not connected problem.

Solution 7- Update Hp Printer Drivers

As stated above an outdated driver can be one of the reasons why your Hp Printer is showing the not connected message even it is connected properly. Try updating the drivers to see if the problem gets fixed or not.

Step 1: –

  1. Download Hp Printer Driver from HP Customer Support – Software and Driver Downloads.
  2. Open the above link.
  3. Select printer from the options.
  4. Type the model number of your printer and click submit.
  5. Choose Driver Product Installation Software>Basic Drivers>Download for product installation.
  6. Choose Driver-Universal Print Driver>HP Universal Print Driver for Windows PCL6 (64-bit)>Download.
  7. Click on Run and follow the onscreen instructions to update Hp Printer drivers.

Step 2: –

  1. Open Device Manager on computer.
    • Type Device Manager inside Windows 10 search box and select Device Manager.
    • Open run box windows key + r and type devmgmt.msc and hit Ok.
  2. Inside Device Manager, click on view on the top and Click Show hidden devices.
  3. Find Print queues and Click on it to expand the list.
  4. Right-Click on Hp Printer driver and select update driver.
  5. Once the update is done. Restart printer and computer to check if the problem is solved.
Final Thoughts

We hope that you were able to fix the Hp Printer not connected issue with the help of this guide. If you’ve fixed the issue then kindly share this post on social media to help other users fix the same issue. If you were not able to fix the problem after following all the solutions then you can leave a comment and we’ll try to get back to you as soon as possible.