It seems quite frustrating when the user gives the print command and your Brother Printer doesn’t respond well. Well, there might be various possible reasons that cause the issue that why Brother Printer shows the offline issue on Mac. So, without wasting time, let’s start the discussion about how you can fix Brother Printer offline on the Mac issue.
Most of the users are complaining that Brother Printer keeps going offline on Mac, despite you try hard to fix this issue. It is the worst situation to imagine that your printer keeps on going offline and everyone shares this same feeling for this weird situation. Also, there is no way to out while trying the various troubleshooting steps that help in fixing the issue.
Reasons that make Brother Printer Offline on Mac:
1: The printer is not getting an adequate power supply or it might not be on.
2: Check the printer for printing errors.
3: Wireless Brother Printer is not connected to a network.
4: Brother Printer doesn’t have updated firmware.
5: The printer that you are trying to print has not been set as default.
6: Printer status has been set as offline.
7: Installation of an incorrect printer driver.
8: Printer Jobs get stuck.
9: Pieces of paper get stuck in Printer.
10: Brother Printer offline checks mark gets removed.
11: Same printer driver gets installed multiple times.
12: Wrong use of Printer Driver with MAC.
13: Wrong USB connection with MAC.
14: Wrong Network Connection with Mac.
Some other reasons:
Apart from the above reasons, other reasons make your Brother Printer keep going offline on Mac such as:
1: It might be possible that your Brother Printer went to sleep.
2: It went out of paper while executing any printing job.
3: In such circumstances, the Brother Printer will surely go on offline state. Therefore, you need to check the “Printer Status” and then resumed the paused printer. After that you need to perform the following steps shown below:
1: Firstly, select the Brother Printer’s icon.
2: Now, click on the open Print queue option.
3: Next, you need to check the Printer status in the top menu bar.
4: Click on the resume or resume printer icon.
These steps will help your Brother printer to back online on Mac and thus you can resume your pending printing jobs. However, if your Brother Printer still is in offline mode then you need to try some more Brother Printer offline troubleshooting steps.
In this article, we will explain and try all tested methods that could help your Brother Printer back online. Read this article carefully and learn how you can fix Brother Printer offline issue.
How you can Troubleshoot Brother Printer offline issue on MAC?
Here you can check out the set of instructions that needs to be followed when you start noticing your Brother Printer offline Mac issues:
1: You need to plug-in the power cord and then turn on your Printer.
2: Now, make sure that the paper tray is loaded with at-least minimum required pages.
3: If you see that there is a paper jam then you need to clear it first.
4: Examine any other error message showing up on the screen.
5: Now ensure that your Wi-Fi network is working well and your printer is well-connected to it.
6: For Wired Brother Printers you need to ensure that all your USBs are seated correctly in their respective ports.
7: Now, clear the printing queue by deleting all the pending printing jobs.
8: Finally, you have to check and update the latest firmware version for Brother Printer.
9: Once you check all the things appropriately then you need to restart your Printer and in the meanwhile, you also have to reboot your system as well.
10: Once both the computer and printer get rebooted completely, and then recheck printer status. Now, there are most of the chances that your Brother Printer will show online on Mac.
11: However, in case your printer is still going offline on MAC, again and again, then you should keep on trying with some advanced troubleshooting methods.
How to Get back your Brother Printer Online (Mac)
As we are all familiar that Brother Printer is known for high-quality printing and is considered reliable as well. No matter, what Brother Printer model you are using, the one error is common in it and i.e its offline issues. When the Printer goes offline, then the Brother Printer stops working and if you are also sailing in this same boat then this guide will surely help you.
Some steps to fix Brother Printer Offline on Mac:
1: First, you need to ensure that your Brother Printer is getting a power supply and it is turned on.
2: Now, check for enough papers in the loading tray.
3: Check and clear any paper jams.
4: You need to make sure that your Brother Printer is not combating any kind of error.
5: Brother Printer should be well-connected to a Wi-Fi network.
6: Now, check the USB if they are seated well in USB ports and your computer system is recognizing your printer.
7: Delete all Printing jobs in the queue.
8: Make sure that your Brother Printer has the latest firmware version.
If you are still finding Brother Printer offline to Mac, then try to proceed with the few advanced troubleshooting steps to resolve the issue.
After knowing why Brother Printer keeps on going offline, you need to follow the given troubleshooting steps to fix this issue:
Solution 1st: Set Your Brother Printer as Default Printer:
Brother Printer needs to be set as default if you want to stay it online and print. Sometimes more than one printing device might be connected to your Mac and thus it makes it difficult to set one of them as default. Due to this reason, Brother Printer keeps going offline on Mac. So, if your Brother Printer has been removed from its default position then you need to follow the below-given steps to give it the status again.
1: Firstly, you need to click On the Apple menu button and then select “System and Preferences”
2: Now, move to the Print menu and then click on the Fax or Print command and scanners.
3: Next, from the drop-down menu of the default printer, you need to select your Brother Printer.
Solution 2nd: Uninstall & Reinstall your Printer:
The next step that you can try is to remove your Printer and then add it back to your system. Following has been defined some steps that you need to follow for Uninstalling and Re-installing your Printer:
1: Open System preferences.
2: Now, click to select your Printer (Brother Printer offline on MAC)
3: Next, you need to look at the bottom of the list and click the (-) button to remove the Printer.
4: Now, wait for few seconds.
5: Now, click the (+) button in the same window to add the Printer again.
6: This time you will probably get your Brother Printer online.
Solution 3rd: Verify Your Printer Status
When you pause Brother Printer then there are some other reasons as well that can make your Brother printer go offline on Mac. For example, your printer went to sleep while executing any printing job. In such a scenario, Brother Printer will surely show offline. So, you need to check the printer status and then resume the paused printer by following the given steps:
1: Firstly, you need to select the Brother Printer’s icon.
2: Now, click on the Open Print Queue option.
3: Next, you need to check the Printer status in the top menu bar.
4: Finally, click on the Resume or Resume Printer icon and this will surely help in fixing Brother Printer offline issue, and if not then move forward to the next step.
Solution 4th: Reset Mac Printing System:
There might be some other reason that you need to change like you should reset Printing settings in your Mac system. Perform the following steps to reset your Mac printing system:
1: First, you need to go to System Preferences.
2: Now, open the Printer and Scanners options.
3: In the left-panel of the window, you will see the Printer’s name list.
4: Next, right-click at any space in the left panel.
5: Here you need to select the Reset Printing System option.
6: Now, you will see that the entire installed printer and its drivers will get removed from the system.
7: Next, you need to re-install your printer and also we have explained in the previous step how to re-install your printer.
Solution 5th: Verify you are using the Right printer Driver for your Brother Printer:
Most of the Printer Driver is essential to perform printing smoothly and if it is one of the famous brands like Brother Printer then you surely need to ensure that you have installed the right printer driver for your Brother Printer so that it won’t go offline on your Mac Device.
Here are some of the basic steps for it:
1: Open the Apple menu, then go to System and Preferences, and then click on Print and Scan.
2: Now, from the printer section you need to select your Brother Printer.
3: Next, you need to check the printer driver by checking the information given next to kind.
If you see that Brother Printer is selected as Air-Print then there is a need to add CUPS (Common UNIX Printing System) driver to MAC by using the given steps:
1: First, launch the Apple menu.
2: Click on System and Preferences and then click Print and Scan.
3: Now, click on the Add (+) button.
4: At the top of the dialog box, you need to click on the default icon.
5: Now, select your Printer from the list.
6: Also, in the user list you need to make sure that you have selected “XXXX + CUPS” where XXXX represents your Printer model name.
7: Now, again click on Add and here you will see your printer in the Printers section.
8: Finally, you can exit the Apple Menu by clicking on Quit System Preferences.
Solution 6th: Check Paper Jam:
Here has been listed some of the given steps to check Paper jam issues so follow the given steps carefully:
1: First, you need to unplug the Brother Printer machine from the AC power outlet.
2: Now, unplug the telephone line cord from the machine.
3: Next, you need to pull the paper tray out of the machine.
4: Here you need to pull out the jammed paper to remove it.
5: Now, again put the paper in the paper tray.
6: Put the paper tray back in the machine.
7: Check inside the machine two things carefully:
- You need to lift the scanner cover to the open position until it locks securely into the open position.
- Check Brother Printer heads position and gently move the print head to the center.
8: Now, you need to carefully check the print head and remove any pieces of paper that remain under the print head.
Solution 8th: Pick Software Update:
To ensure the smooth functioning of a Brother Printer, you need to update the driver regularly. This will also help in resolving the offline error and bring it online and will fix the other printing issues with your Brother device.
Here is how you can update the Brother Printer Driver:
1: First you need to visit Brother Printer Downloading page.
2: Now, look for your Brother Printer model number and when you find it then click on it.
3: Once you select your model number then you will be asked to select your operating system i.e MAC and the version you have.
4: When you have selected your operating system and its version then you will be presented software driver package and drivers for your Brother printer.
5: Now, you can simply download the driver by clicking on it and follow the entire prompts.
6: Once the driver is downloaded, then you can click on the file and follow the instructions to install it on your Mac device.
Solution 9th: Re-install Brother Printer Software:
Once making the changes to the Brother Printer and computer and still if it is showing offline status on Mac then you should uninstall the Brother Printer software from your PC.
1: First, go to the Printer’s Preferences.
2: Now, select your printer and then press the Remove button.
3: Next, you need to go to the libraries in the MAC pc and then select the Files.
4: Now, you need to choose the files and then click on the delete file option.
5: Once deleting the entire file program, you can re-install the Brother Printer driver.
Basic Advanced steps to fix Brother Printer offline on MAC:
It feels quite disappointing when the initial troubleshooting didn’t help in resolving Brother Printer offline error. Here you can check out some technical suggestions that you need to follow to fix your Printer issue.
1: Set your Brother Printer as Default.
2: Now, verify the Printer status.
3: Next, un-install and then re-install Brother Printer.
4: Finally, you need to reset the MAC Printing system.
Frequently Asked Question (FAQ’s)
Q1: How to install Brother on Mac?
Ans: Following has been defined some steps to install Brother Printer on Mac:
1: First, turn your Brother Printer Machine power off and then unplug the machine from the power outlet.
2: Now, choose your connection type.
3: Click on the Apple menu and then choose System Preferences.
4: Click on the Print and Fax, Print and Scan, or Printers and Scanners icon.
5: Click on the + Button.
6: Click on Default.
Q2: How to change the status of the printer from offline to online?
Ans: To change the printer steps from offline to online you need to perform these following steps:
1: First you need to open Windows Settings.
2: Now, navigate to Devices>Printers and scanners.
3: Next, you need to select the printer of which you want to change the status and then click on Open queue.
4: In the Print queue Window; you need to click on Printer offline.
5: Finally, you need to confirm and the status of the printer will be set to online.
Q3: How you can reconnect Brother Printer to Wi-Fi?
Ans: Follow the steps carefully to reconnect Brother Printer to Wi-Fi:
1: First, you need to connect the power cord to your Brother Machine and then connect it to the electrical socket.
2: Now, press the menu button on the Brother Printer’s machine control panel.
3: Press the Up or down arrow key to select Network and then press Ok.
4: Again, press the Up or Down arrow key to select WLAN and then press Ok.
Q4: How to re-install and un-install a printer on MAC?
Ans: Follow the steps to re-install and un-install a printer on Mac:
1: First, from the Apple menu, you need to select System Preferences.
2: Now, click Print and Fax.
3: Next, you need to highlight the printer and then click the button to remove them from the printer list and then click Ok.
4: Open the Hard Drive.
5: Select Library>Printers.
6: Now, you need to select the folder i.e labeled to Brother Printer, and drag it to the trash.
7: Empty the trash.
8: Now, restart the computer.
Q5: How to reset Brother Printer?
Ans: To reset Brother Printer try the following given steps:
1: First, you need to press the Settings Button.
2: Press all Settings.
3: Now, press Initial setup.
4: Press Reset.
5: Now, press all settings or Factory reset.
6: Press Yes.
7: Again, press yes and hold it for at least 2 seconds.
The above-written information is quite enough to bring Brother Printer online from being offline state. If yet you are not able to fix the Printer offline issue then don’t get worried as we have the best technicians who help you in resolving this issue. You can connect with them via chat and you will surely get satisfactory results from us.
Hopefully one of the above solutions will surely fix this issue with the Offline Brother Printer and however if none of them helped then it is better to contact our customer support team and get the right advice from us. Of course, whatever the issue will be you will eventually manage to get your printer back online.
Our technicians are all time available to offer the best services and help in resolving every printer problem. Moreover, we are known for offering immediate solutions for troubleshooting Brother Printer offline issues. Thereby, following all the above steps you can easily fix the Brother Printer offline Mac error correctly.
For instant solutions on how to put Brother Printer online, you can contact us and get the best solutions from us a couple of times.