Norton VPN stands as a Norton Virtual Private Network and it has been used by millions of users today from all over the entire world. With such kind of network, users can hide the identity and can surf without generating any kind of history, and can use the internet hassle-free. This is another network and like any other network, the users also face issues of different kinds. The issue such as many complaints from Norton secure VPN not working or it doesn’t turn on. To overcome such issues we have created a list of solutions that can be used to fix the problem of Norton secure VPN not working.
Why does your Norton Secure VPN Not Working?
Today, almost all VPN’s works in the same condition and they use a single internet connection and create an AES encrypted socket with the VPN server. Almost all the data is sent or received by your device and must be sent first over the VPN server for encryption. It also requires a lot of bandwidth and thus the amount of traffic over your internet connection increases significantly.
The VPN software puts all things in one single basket. However, if something happens to the internet connection being used then there is no failover. The connection is broken and your device gets disconnected from the VPN server. It can also happen if your cell signal suddenly becomes unstable or if there is an issue with the WI-FI connection you are using.
Most of the VPN software doesn’t make use of channel bonding. It means that if your device can connect to the internet via WI-FI then VPN only rely on a single connection. Moreover, you don’t get benefit from the extra bandwidth or connection redundancy. Due to this reason, the VPN gets disconnected after every few minutes and thus leaves you unprotected.
Here has been given some reasons that Norton Secure VPN not working:
1: Auto failover.
2: Channel bonding between different connections.
3: Many parallel sockets.
4: Wrong IP optimization and many more.
All these problems usually get occur if Norton secure VPN fails to establish a connection to the VPN server. Thus, you need to make sure that your device is connected well to the internet. To fix this problem, you need to uninstall and re-install the WAN Miniport drivers and reset the network adapter settings. If still, the problem persists, then you need to uninstall and re-install Norton.
How to Fix Norton Secure VPN Not Working on Windows 10?
Norton Secure VPN provides the best VPN services. You can use this VPN to change your IP address, encrypt your data traffic, and protect all your online privacy when browsing the web. However, many users say that the Norton Secure VPN stopped working on their device and gets stuck in trying to connect, frequently disconnects, and some other similar issues.
If you are also facing these issues, then check the given troubleshooting steps and fix Norton secure VPN by following all the given instructions.
Solution 1- Check Your Internet Connection:
One of the main reasons behind Norton VPN is not working is due to the poor internet connection. So, if you are facing such issues then you should make sure that you have a proper internet connection.
The main reason behind Norton VPN is not loading due to a slow internet connection. Thus, if you are facing difficulty in starting the Norton Secure VPN then check your internet connection first. For checking your internet connection you can also click on Windowsreport.com. If you access the website then there is no problem with your connection and if you are not able to access the website then move towards the next step.
1: If you don’t have stable internet access on your windows PC, then make sure you solve the problem before attending to Norton Secure VPN.
2: There also might be some problem with your router but it can be easily checked by temporarily switching to wired mode.
3: Also, it is a good idea to regularly run internet speed tests and determine if your connection has any discrepancies.
Solution 2- Restart and Update Your Norton Secure VPN:
You need to make sure to keep Norton Secure VPN updated to the latest version otherwise it won’t work properly on your device. However, if you encounter the update required then a critical update should be downloaded and must be installed before continuing to use Norton secure VPN message. Thus, there is a need to remove and re-install Norton’s secure VPN.
For resetting the Norton secure VPN service, try to follow these basic steps:
1: Firstly, you need to press the Windows + R to open the Run dialog box.
2: Type in the following text services.msc and then hit Enter.
3: In the Services window, scroll down the list and find the Norton secure VPN service.
4: Now right-click the Norton Secure VPN service again and then click Start.
5: Finally, you can start Norton secure VPN and connect to the VPN.
Solution 3- Update Your Norton in Windows 10:
You can update your Norton to the latest version if you got an active subscription. You can also update your current product to the latest version from your Norton account. Else, go to the Norton update center to download and install the latest version of Norton for Windows. For updating Norton for your Windows 10 perform these following steps:
1: First, you need to go to the Norton update center.
2: Click the option Update.
3: If the download doesn’t get started automatically, then download the program manually.
4: On the File download, Security Warning window, click Run.
5: Now, follow all the instructions and start updating Norton on Windows 10.
Solution 4- Allow Your Norton VPN through Windows Firewall:
When you start using an unsecured wireless connection then your Internet service provider can interrupt all your sensitive details like locations, chats, and e-mails and you are vulnerable to hackers to seek to monitor and steal your information. Norton creates a virtual private network and encrypts your sensitive data. It also lets you use a wireless connection securely.
For allowing Norton VPN through windows Firewall, learn the following steps:
1: Start Norton.
2: In My Norton window, move to secure VPN and click Turn On.
3: If your connection still remains unprotected, then select Open.
4: In the secure VPN window, slide the VPN switch to ON.
5: Now, you need to toggle Ad Tracker Blocking or you need to block or allow Ad Tracking.
6: Here the Ad tracker blocking option blocks all the targeted advertisements.
Solution 5th- Connect To another Virtual Location:
The Norton secure VPN automatically picks all the optimal regional datacenter particularly based on your location. You can either change it manually or can change the selected region from location settings.
For the users who want to connect to other virtual location on Android or iOS needs to perform these steps:
1: First, you need to open Norton secure VPN.
2: Now Click on down arrow option then select region.
3: In the region screen, you need to select the geographic region you want from the list.
Users who want to connect to other virtual location on Windows or Mac using Norton secure VPN app:
1: Open Norton secure VPN app on your desktop.
2: In the VPN region, you need to select the geographic region that you want from the drop-down list.
Users who want to connect to other virtual location on Windows or Mac using Norton:
1: Start Norton.
2: In My Norton window, click the drop-down arrow next to secure VPN and click VPN region.
3: In the VPN region window, select the geographic region you want from the list.
Solution 6- Update Your Graphics Drivers
Somehow if Norton fails to load and windows start displaying the error, then it might be possible that video graphics card aren’t installed properly or you might be running outdated driver software on your computer. These issues can usually get occur when the video graphics driver is not updated with the latest version. Follow the given steps to update the video graphics driver.
1: First you need to press Windows + R Keys and then write devmgmt.msc.
2: Now, hit the enter key.
3: Go to the device manager and then double-click the Display adapters.
4: Now, select the properties and check if the video graphics card driver is outdated.
5: If it is outdated, then click on Update.
If all these steps doesn’t work well then try these given steps below:
1: First you need to press Windows + R keys to open Run Dialog box.
2: Type the following text devmgmt.msc and then hit Enter.
3: In the device manager window, you need to double-click on display adapters.
4: Now right-click on the HD graphics card and select Properties.
5: On the Driver tab, check whether the graphics card driver is outdated.
6: If you see that the driver is outdated then you need to update the download and install the latest version of the graphics card driver.
7: Now, select your graphics card manufacturer.
Solution 7- Scan Your PC for Virus & Malware:
It is ironic when you put yourself at risk by responding to a message in your browser that warns you are at risk. If you ever see this message telling about your potential malware threat then the message may be an attempt to install a rogue security program.
In this case, you need to disconnect your internet connection by physically unplug from the router or network connection. It also disables the connection on your device with the help of these following steps:
1: Click on the Start Menu.
2: Now click on Settings.
3: In the settings menu and search view Network connections and open.
4: Right-click and select the Disable option.
5: If you are a victim of a crimeware attack then you should disconnect from the internet immediately. However, if you are connected through WI-FI, phone, or Ethernet cable then you need to disable the connection as soon as possible and prevent the data from being transmitted to the hackers. While breaking the network connection is the best way to put an immediate stop to the attack.
Solution 8- Refresh Your Network Setting:
Firewall reset returns the smart firewall to its default state and removes the custom all the custom firewall rules or trust control settings that you have created. However, if you think that firewall is causing the connectivity issues, then in that case you need to reset the firewall to its default state. The firewall resets the Norton firewall settings and it doesn’t turn on or off the Windows firewall.
For refreshing the firewall network settings you need to learn the following points such as:
1: Start Norton.
2: If you see the My Norton window, then move to next Device security and click Open.
3: In the Norton main window, click Settings.
4: In the settings windows, click Firewall.
5: On the General Settings tab, in the Firewall reset row, click Reset and remove the custom traffic rules, program rules, or some other settings that are configured.
6: Finally, the firewall gets disabled for a few seconds and it becomes easy to reset it.
Solution 9- Check the Certificate of Norton Secure VPN:
When you use an unsecured wireless connection then both your Internet service provider and websites can view all the sensitive details like your location, chats, and e-mails. Thus, for overcoming this situation you can check the certificate of Norton Secure VPN. It also lets you use a public network, like the internet in a secure way.
Here has been defined some points look at below:
1: First you need to visit https://my.norton.com/and then click sign in.
2: In the Norton, pages do one of the following things:
If you have a Norton account, enter your entire login details and then click Sign-in to log in to your Norton account.
However, if you don’t have a Norton account, then tap to create a new account and follow on-screen instructions to create a new Norton account.
3: On my Norton page under the secure VPN, click Download.
4: Now, open the downloaded file and do the following things:
For Windows: Follow the on-screen instructions to complete the installation
For MAC: Drag the Norton secures VPN into the application folder.
5: Launch, the Norton Secure VPN app.
6: Now sign-in to Norton secure VPN with your Norton account credentials.
7: In My Norton Window i.e next to secure VPN, click Turn ON.
8: If your connection remains unprotected then select Open.
9: In the Secure VPN window, slide the VPN switch to ON.
Solution 10- Change DNS Settings:
Here has been defined some of the ways for changing your DNS settings:
1: On Windows 10, first you need to right-click the start button and select the Network Connections.
2: Now, click and change the adapter options.
3: Right-click your internet connection and then select Properties.
4: Double-click the Internet Security protocol version 6 (TCP/IPV6)
5: Select and use the following DNS server address.
6: Set the Preferred DNS server to 18.104.22.168
7: Set the Alternate DNS server to 22.214.171.124
8: Click OK.
9: Now, you can try to connect with Norton’s secure VPN.
All these given points should resolve the issues that you might have in your DNS such as slow page loading time. Thus, it could also be the reason why Norton’s secure VPN doesn’t work. You can also quickly fix the other DNS servers and improve all your online security and speed up your internet connection.
Q2: How to stop Norton from blocking the program?
Ans: For stopping Norton from blocking the program learn the following steps:
1: Start Norton.
2: In the Norton main window, click on settings.
3: In the settings window, click Firewall.
4: In the firewall settings window, click advanced program control.
5: In the Automatic program, move the on or off switch.
6: Finally, in the confirmation window, click “Yes”.
Q3: How to make Norton ignore a folder?
Ans: Learn the following steps that show how to make Norton ignore a folder:
1: First, you need to open Norton Antivirus software.
2: Click on the search icon and type Exclusion.
3: Now select the auto-protect exclusion from the search results.
4: In the real-time exclusion pop-ups, you need to click on the “Add folders”.
5: Here the add item popup appears.
6: Browse the folder C:\program files\Examsoft and then click OK.
Q4: How to troubleshoot VPN problems?
Ans: Here has been defined some fixes that helps in troubleshooting VPN problems:
1: First you need to clear the device from the previous VPN software.
2: Now, switch on the VPN server.
3: Check for the firewall.
4: Ensure if the VPN is compatible with the site or service.
5: Try to use a different VPN protocol.
6: Get help from experienced technicians.
7: Finally, you can try to open the VPN protocol.
Q5: How you can fix the anti-spyware on Norton?
Ans: For fixing the anti-spyware on Norton you need to learn the following given steps:
1: First download the Norton Remove and Re-install tool.
2: To open the Downloads window in your browser, you need to press the CTRL + J key.
3: Now, double-click on NRnR icon.
4: Read the license agreement and then click agree.
5: Click Remove and Re-install.
6: Click Continue or remove.
7: Click Restart now.
To recap the above-given solutions these troubleshooting steps help in fixing Norton Secure VPN Not Working on Windows 10. You can follow all these steps and resolves the issue of Norton VPN. Moreover, you can check for your internet connection and verify the root certificates, and so on.
Somehow if these solutions won’t work accurately then you can connect with us or contact us via chat. Our technical support team helps in resolving this issue and thus the Norton Secure VPN Working starts working on Windows 10.